Refund policy
Return and Refund Policy for Viage Fragrances:
3-Day Return Policy:
You have 3 days after receiving your item to request a return. To be eligible, the item must be unworn or unused, with tags, and in its original packaging. Include the receipt or proof of purchase.
Initiating a Return:
Contact us at contact@viagefragrances.com to start the return process. Ship the return to Viage Fragrance, Deira, Dubai, UAE, using the provided shipping label and instructions. Returns without prior approval won't be accepted.
Damages and Issues:
Inspect your order upon receipt. Contact us immediately for defective, damaged, or incorrect items to resolve the issue promptly.
Non-Returnable Items:
Certain items like perishables, custom orders, and sale items cannot be returned. Inquiries about specific items are welcome.
Exchanges:
For a faster exchange, return the item and make a separate purchase for the desired item once the return is accepted.
Refunds:
Once we receive and inspect your return, we'll notify you of approval and refund you within 10 business days via your original payment method. Contact us at contact@viagefragrances.com if more than 15 business days pass after approval.
3-Day Return Policy:
You have 3 days after receiving your item to request a return. To be eligible, the item must be unworn or unused, with tags, and in its original packaging. Include the receipt or proof of purchase.
Initiating a Return:
Contact us at contact@viagefragrances.com to start the return process. Ship the return to Viage Fragrance, Deira, Dubai, UAE, using the provided shipping label and instructions. Returns without prior approval won't be accepted.
Damages and Issues:
Inspect your order upon receipt. Contact us immediately for defective, damaged, or incorrect items to resolve the issue promptly.
Non-Returnable Items:
Certain items like perishables, custom orders, and sale items cannot be returned. Inquiries about specific items are welcome.
Exchanges:
For a faster exchange, return the item and make a separate purchase for the desired item once the return is accepted.
Refunds:
Once we receive and inspect your return, we'll notify you of approval and refund you within 10 business days via your original payment method. Contact us at contact@viagefragrances.com if more than 15 business days pass after approval.